Frequently Ask Questions

FAQS 2018-07-03T12:58:16+00:00
Can I justify your service quality? 2018-07-03T11:56:34+00:00

Definitely! You can examine our service quality and safety of your images by having one or two images done before you confirm the order. Your job is quite risk free, and decide to pay on satisfaction with your job done.

Does CPP guaranty safety of my image? 2019-04-18T07:02:59+00:00

Of course, in all respects we do. Our every personnel is under a bond of non-disclosure where it was secured that images of our customers shall not be used in any purpose other than the commission by our customers. Our working place is also well equipped against fire and protected by inbound and outbound security. Not only those, even our computers are updated with the latest antivirus protection system.

Is my FTP account safe and secured? 2018-07-03T11:56:54+00:00

Don’t worry. Our every single customer will have an individual FTP account with unique username and password.

What type of files shall I send to you? 2018-07-03T11:57:00+00:00

Without any hesitation, you can send us any type of files- JPG, TIFF, PSD, PNG or EPS. However, a JPG file is usually best for time saving, but make sure it matches with your requirements. Choose what the best format is for you.

Is there a minimum order requirement? 2018-07-03T11:57:06+00:00

No, neither minimum, nor maximum. Volume does not matter, send your images and see a delicacy feedback, because small business and big business always walk juxtapose.

What are your turnaround times? 2018-07-03T11:57:12+00:00

Actually it is a subject to work volume and the level of complexity. Usually our delivery time takes 1-24 hours. We are able to give good delivery up to 500 images (medium complexity) within 24 hours. Hence, you can expect to get delivery of 50 sample images within 6 to 12 hours. If it is 5, 10 or 20 photos, you may get result within two or three hours

How can you provide such low prices? 2019-04-18T07:05:55+00:00

CPP is a low labor cost based group with a number of in house skilled DTP professionals work to perfection. Their accurate and efficient work allows us to serve more clients with more competitive prices.

How can you guaranty your work? 2018-07-03T11:57:23+00:00

Our in house DTP professionals are highly trained in the kind of your job. Good experienced over a series of years, our professionals can frame-out a guarantee of excellent delivery. Moreover, your work will go through a repeated checking before coming to your hand. We believe in long term trusting relationship with our valuable client, so we do everything we can to pass the guarantee.

What are your working time? 2018-07-03T11:57:29+00:00

We are ready to serve you 24 hours a day, 7 days a week and 365 days a year. Get it proved!

How long does my job take to be finished? 2018-07-03T11:57:35+00:00

As we said before this depends on your job complexity level and quantity; before receiving your order or request, we will notify you our turnaround time and give you a quotation. Most times, delivery is given within 24 hours; however smaller jobs as for 5, 10 or 20 images can be delivered in up to 6 or 12 hours. When we receive an urgent work, we try our best to meet your needs. Please let us know about your urgency to have priority.

What happens if I am not satisfied with your work? 2019-04-18T07:10:11+00:00

Given the auspices of CPP professional dedication and commitment, defect can only scarcely occur in their finished images. If this happen, don’t worry, just write us an email and we will straightway review it and cure it at the level of your expectation without incurring you in any extra cost.

How do I pay CPP? 2019-04-18T07:10:48+00:00

We will first deliver you the finished work and ask you to revise it. Once you are happy with it, we will send you the invoice with all the details you need to pay.

Can I get a quote for my images? 2018-07-03T11:57:50+00:00

Certainly yes! Please contact us for a quote. We will provide our quotation within an hour. If you have any further question, please feel free to contact us. Our glory will enrich at your service.